AUW IT Support Ticket

function sendForm() {

var dateStarted = document.getElementById("issueDate").value;

var storeNumber = document.getElementById("storeNumber").value;

var submitBy = document.getElementById("contactPerson").value;

var customSubject = document.getElementById("title").value;

var computers = document.getElementsByName("computers[]");

var otherPc = document.getElementById("otherPcText").value;

var printers = document.getElementsByName("printers[]");

var otherPrinter = document.getElementById("otherPrinterText").value;

var modelNumber = "Model Number: " + document.getElementById("modelNumber").value + " ";

var serialNumber = "Serial Number: " + document.getElementById("serialNumber").value + " ";

var phones = document.getElementsByName("phones[]");

var extensionNumber = "Extension Number: " + document.getElementById("extensionNumber").value + " ";

var serialPhone = "Serial Number: " + document.getElementById("serialPhone").value + " ";

var macAddress = "Mac Address: " + document.getElementById("macAddress").value + " ";

var usw = document.getElementsByName("usw[]");

var otherUswText = document.getElementById("otherUswText").value;

var issues = document.getElementsByName("issues[]");

var bodyText = document.getElementById("comments").value;

if(dateStarted == 0) {

alert("Please enter a Date");

return false;

}else if(storeNumber == 0) {

alert("Please select a Store");

return false;

}else if(customSubject == 0) {

alert("Please enter a title for the ticket");

return false;

}else if(submitBy == 0) {

alert("Please add a Contact Person");

return false;

}else if(bodyText == 0) {

alert("Please add comments to Ticket");

return false;

}

// Computers checkbox selection

var compChecked = "";

for(var i=0; i<computers.length; i++) {

if(computers[i].checked) {

compChecked += "%0D%0A" + computers[i].value;

}

// Printers checkbox selection

var printChecked = "";

for(var j=0; j<printers.length; j++) {

if(printers[j].checked) {

printChecked += "%0D%0A" + printers[j].value;

}

// Phones checkbox selection

var phoneChecked = "";

for(var k=0; k<phones.length; k++) {

if(phones[k].checked) {

phoneChecked += "%0D%0A" + phones[k].value;

}

// USW checkbox selection

var uswChecked = "";

for(var l=0; l<usw.length; l++) {

if(usw[l].checked) {

uswChecked += "%0D%0A" + usw[l].value;

}

// Steps checkbox selection

var issuesChecked = "";

for(var m=0; m<issues.length; m++) {

if(issues[m].checked) {

issuesChecked += "%0D%0A" + issues[m].value;

}

// Comments

if(bodyText == 0) {

var bodyText = "No comments reported";

}

var sendMail = "mailto:eduardo55322823+2xj1usic4jeb0mrdjbzc@boards.trello.com?subject=" + "(" + dateStarted + ")" + " / " + storeNumber + " / " + customSubject + "&body=" + "PLEASE REMEMBER TO ATTACH IMAGES SHOWING ANY ERROR MESSAGES!!!" + "%0D%0A" + "Ticket Submitted By: " + submitBy + "%0D%0A %0D%0A" + "-COMPUTERS-" + compChecked + otherPc + "%0D%0A %0D%0A" + "-PRINTERS / SCANNERS-" + printChecked + otherPrinter + "%0D%0A" + modelNumber + "%0D%0A" + serialNumber + "%0D%0A %0D%0A" + "-PHONES-" + phoneChecked + "%0D%0A" + extensionNumber + "%0D%0A" + serialPhone + "%0D%0A" + macAddress + "%0D%0A %0D%0A" + "-UNIFORM SOLUTION ISSUES-" + uswChecked + otherUswText + "%0D%0A %0D%0A" + "-STEPS PERFORMED BY USER-" + issuesChecked + "%0D%0A %0D%0A" + "TICKET DETAILS: " + "%0D%0A" + bodyText + "%0D%0A %0D%0A";

window.open(sendMail);

}

Tech Support Ticket

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